The Relationship between Customer Satisfaction and Shareholder Value

Total Quality Management

Do improvements in customer satisfaction lead to improvements in shareholder value? This study of 99 companies finds they do, albeit with a lag effect. In addition we find that there exists an optimal level of customer satisfaction. 




Pricing is the most important driver of profits; surprisingly, it is also the area most executives overlook.
This research shows how to overcome common Pricing misconceptions.
   Read more

Copyright 2012 by HINTERHUBER & PARTNERS
Webdesign by ad:morris


Falkstrasse 16
6020 Innsbruck

Phone: +43 664 402 7 402
Fax: + 512 58 34 38
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.